Damages and Issues

If you discover that your downloaded eBook file is corrupted, incomplete, or significantly different from the product description, please contact us immediately at [email protected] with your order number and a description of the issue.

We will provide a replacement download link or issue a full refund — no questions asked — for any file that is technically defective or does not match the listing.

Items that are not eligible for refund:

• eBooks marked as FINAL SALE or part of a limited-time promotional bundle.
• eBooks purchased with a discount of more than 30% during special promotions.
• eBooks where more than 20% of the content has been accessed or downloaded.

Partial refunds may be granted in certain situations, including:

• An eBook with minor formatting issues that do not prevent reading.
• A refund request submitted after the 14-day window has expired.

Refunds

We will notify you by email once we have reviewed your refund request and let you know whether it has been approved or declined. If approved, the refund will be processed automatically to your original payment method.

Please note that depending on your payment provider, it may take 5–10 business days for the refund to appear in your account.

14-Day Refund Policy

Any eBook can be fully refunded within 14 days of the original purchase date, provided the content has not been substantially consumed (accessed or downloaded beyond 20% of the total content). Once your request is approved, the refund process begins immediately.

Refund Process

1. Contact us at [email protected] or submit a request through your account’s “Order History” page.
2. Our support team will review your request and respond within 1–2 business days with a decision or request for additional information.
3. If approved, we will revoke access to the eBook from your library and initiate the refund.
4. The refund will be credited to your original payment method within 5–10 business days, depending on your bank or payment provider.

Important Notes

• Refund requests must be submitted within 14 days of the original purchase date.
• You must include your order number and a brief reason for the refund request.
• If the refund is due to a technical file issue (corruption, wrong format), there is no content consumption limit — we will always make it right.
• If the refund request does not meet the criteria above, it may be declined.